To all of you who always support us

Thank you for your continued support of Palette Project.

Palette Project We apologize for the inconvenience and disappointment of the fans who were looking forward to the 1st one-man live "Sing With You! We apologize for the inconvenience and disappointment caused to our fans who were looking forward to the event.

We would like to report here the details of the problem and our policy for dealing with it.

This will be a bit lengthy, but we would appreciate your review.

▼ Regarding the problems that have occurred.

1) [Regarding the problem in selecting members for Premium Ticket]
At the beginning of the sales, "Kohane Kanna" could not be selected on the selection screen for the Premium Ticket goods "Bath Towel" and "Acrylic Stand", and two options for "Kaname Tokiwa" were displayed. We apologize for the inconvenience.

(2) [Regarding the URL for FC pre-purchase on Fanicon]
We have been informed on the Fanicon page that a password is required to view the purchase page, but if you are logged in to Fanicon, you can view the purchase page without entering a password. We apologize for any confusion this may have caused.

(3) [About the day-of-sale tickets on ZAIKO's sales page]
On ZAIKO's event page, day-of-sale tickets were displayed as "no longer available". We apologize for any confusion this may have caused.
We have not yet decided on the day-of-sale tickets at this time, but we will make a separate announcement if there is room for more customers.

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Due to the problem described in ①,
(a) Those who were unable to purchase a premium ticket because there was no member they intended to select or two members were displayed
(b) Those who purchased a premium ticket by selecting a member other than the one they intended to select
(c) Those who gave up on purchasing a premium ticket and purchased a general ticket because there was no member they intended to select or two members were displayed (c) Those who gave up purchasing a Premium Ticket and purchased a General Ticket because there was no member they intended to select or two members were displayed.
will be handled as follows.

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(a) Those who were unable to purchase a premium ticket because there was no member they intended to select or because two were displayed.

→Please contact us from the official homepage and let us know that you were unable to purchase a premium ticket.
If you have already contacted us, we will send you information from the management, so there is no need to contact us again.

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(b) Those who purchased a Premium Ticket by selecting a member other than the one you intended to select.

→If you would like to change your selected member, you can do so by yourself. We will inform you how to do so, so please contact us individually from the official HP inquiry form, stating that you would like to do so.
If you have already contacted us, we will inform you of the change, so there is no need to contact us again.

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(c) Those who gave up on purchasing a Premium ticket and purchased a General Ticket because there was no member they intended to select or two were displayed.

→Please contact us from the official website and indicate that you would like to purchase a premium ticket after receiving a refund for the general ticket.
Please contact us from the official homepage and state that you would like to purchase a premium ticket with a refund of the general ticket.
If you have already contacted us, we will send you information from the management, so there is no need to contact us again.

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ALTHOUGH THIS IS NOT A GLITCH, WE ALSO APOLOGIZE FOR THE INCONVENIENCE CAUSED BY THE FIRST-COME, FIRST-SERVED METHOD OF TICKET SALES, AS WE WERE UNABLE TO NOTIFY YOU IN ADVANCE THAT TICKETS WOULD BE SOLD THROUGH ZAIKO.

AFTER THE GENERAL SALE, TICKETS WILL BE SOLD THROUGH ZAIKO, SO WE WOULD APPRECIATE IT IF YOU COULD PRE-REGISTER FOR A ZAIKO ACCOUNT. IF YOU DO SO, PLEASE SELECT "NO" FOR THE COUPON INFORMATION AND PROCEED TO THE NEXT STEP.

We apologize for any inconvenience caused. Please send your inquiries by [ 11/15 (Mon.) 22:00 Please send us your inquiries by 【11/15（月22:00】.

That is all.
We are very sorry to all the fans who have supported Palette Projectand have been really looking forward to the 1st one-man live since its information release, that this happened at such an important time of ticket sales.

We will once again put in place a ticket sales flow and work to prevent a recurrence.

We apologize again to our fans and ask for your continued support of Palette Projectas we do our best to create the best live show possible.